If you lost your device or someone stole it, you can suspend your Cricket service. You can always upgrade to a new device on any active line of service. If you have an account with multiple lines and one of your phones is lost or stolen, you can temporarily suspend that line.
As of January 19, 2021, Cricket is no longer activate devices that customers bring to Cricket if the device is not HD Voice-capable or an LTE-capable data-only device compatible with the Cricket network. Some devices may be able to get 4G LTE data, but not be compatible for HD Voice with our network.
Got home, went to set the phone up and it said it wasn't compatible with cricket, ok fine whatever, but when I put my sim card back in my original phone, it says my line is suspended. There are a total of 5 lines on my account and mine is the only one suspended.
Yes, back in January cricket started blocking all activations of phones not on their device whitelist, suspending the lines if such activations are attempted until the SIM is placed in an approved device.
Suddenly suspended newly bought phone. Hi all! A few hours ago I purchased the Cricket Icon 2 to replace a device that was incompatible with Mobile Hotspot. It’s worked well and hotspot works, but 30 minutes ago I suddenly got a message saying “This device is not eligible for activation on the Cricket network.” and then the line became ...
9 April 2021. I have experienced one of my lines being suspended using a compatible phone, also while under Executive Order 18-276 State of Emergency due to Hurricane Michael. The same device had been in active service for nearly two years and I had been a Cricket customer for 4 years when the device was suspended.
You can suspend your Cricket service temporarily. If you find your phone, it's easy to restore service. If you cancel or suspend a line of service, you won't get a credit or refund for unused monthly service. We recommend getting a new phone so you can enjoy the Cricket service you've already purchased.
If it's "hotlined", then yes, if it's suspended, I believe not. But...Cricket runs on ATT, so why would you leave just to go to essentially the exact same service? That really doesn't make sense, and will cost you more in the long run.